Refund Policy

Introduction

This Refund Policy applies to all purchases made through nea3ma.com and any associated services or networks operated by Establishment Amer Khaled Mohamed Al Zayyat for Medical. By using our services, you acknowledge and agree to this Refund Policy.

1. General Policy

• 1.1 No Refunds: All purchases made through Nea3ma are non-refundable. As our services are based on time, duration, availability, and network usage, refunds are not applicable under any circumstances.
• 1.2 Service-Based Model: Nea3ma operates as a service platform providing access to loyalty programs, discounts, and rewards. Purchases represent the availability and duration of these services, and their value cannot be returned or exchanged once utilized or activated.

2. Non-Refundable Services

• 2.1 Membership Plans: All Nea3ma membership plans are non-refundable once purchased. Users are encouraged to review the terms and details of the membership before making a purchase.
• 2.2 Partner Network Services: Any services availed through our partner network are subject to the provider’s terms. Nea3ma is not responsible for refunding or reimbursing fees paid to third-party providers.
• 2.3 Discounts and Rewards: Discounts and rewards offered through the platform are provided "as available" and are at the sole discretion of the service provider. Nea3ma does not guarantee the availability or continuity of specific discounts.

3. Fair Usage Policy (FUP)

• 3.1 Purpose of FUP: To ensure fair access and usage for all users, Nea3ma’s services are subject to a Fair Usage Policy. Users who exceed reasonable usage limits as determined by Nea3ma may face account restrictions or termination.
• 3.2 No Compensation for FUP Violations: Users violating the FUP will not be entitled to refunds or compensation for restricted or terminated access.

4. Network and Service Availability

• 4.1 Service Interruptions: While Nea3ma strives to maintain uninterrupted services, occasional outages or interruptions may occur. These do not qualify as grounds for refunds.
• 4.2 Availability of Discounts: Discounts and services are subject to the availability of our partner network and may change without prior notice.

5. Exceptions

• 5.1 Regulatory Requirements: In the event that refunds are required by law or regulatory authorities in the Kingdom of Saudi Arabia, Nea3ma will comply with the applicable regulations.
• 5.2 Technical Errors: If a purchase was made in error due to technical issues directly caused by Nea3ma’s platform, users may contact support for a resolution. Refunds in such cases will be at Nea3ma’s sole discretion.

6. Dispute Resolution

• 6.1 Contact Support: Users with concerns regarding their purchases or account should contact Nea3ma support at support@nea3ma.com.
• 6.2 Final Decision: All refund-related decisions will be made by Nea3ma and are final.

7. Amendments

Nea3ma reserves the right to amend this Refund Policy at any time. Changes will be communicated via the website, and continued use of the service constitutes acceptance of the updated policy.

8. Contact Information

For inquiries about this Refund Policy, please contact:

• Email: support@nea3ma.com
• Phone: +966115107030
• Address: Establishment Amer Khaled Mohamed Al Zayyat for Medical, Saudi Arabia